SonicWall Secure Virtual Assist

SonicWall Secure Virtual Assist is a remote access and support solution developed by SonicWALL Inc. This software enables technicians to remotely diagnose and troubleshoot technical issues on clients' systems without being physically present.

Once the technician establishes an active session with the client, they can perform tasks such as accessing files and folders, initiating file transfers, and remotely controlling the client's desktop. All interactions during a session are encrypted with SSL for enhanced security, and the client must grant permission for the technician's access.

SonicWall Secure Virtual Assist is suitable for businesses of all sizes, including managed service providers, IT teams, and support centers. It enables technicians to resolve technical issues in real-time, reducing downtime and minimizing the need for onsite visits. The software also supports multi-monitor configurations, making it convenient to work on multiple screens at the same time.

• The software is easy to install and use: SonicWall Secure Virtual Assist can be quickly installed on Windows-based machines.
• The solution is highly customizable: Technicians can leverage scripts to automate repetitive tasks, and customize interface elements to suit individual preferences.
• The software comes with multiple collaboration options: SonicWall Secure Virtual Assist supports voice and chat communication between technicians and clients during a session.

SonicWall Secure Virtual Assist is an efficient and user-friendly remote access solution that enables technicians to easily resolve technical issues remotely. The software is secure, customizable, and comes with multiple collaboration options for efficient resolution of issues.